Terms and Conditions
Pricing
All prices quoted are exclusive of VAT. The only possible additional charge above the price quoted for the item and its variants, is a carriage charge.
Please note that the prices quoted are correct but may increase subject to cost increases. Ernest & Green takes great care to ensure that all the products featured on this website are of a high quality.
Cancellation of Order
You may cancel your order within 24 hours of us receiving your order. To do this you will need to telephone our customer services on 01363 877702 specifying the order number of the cancelled order and giving reasons why. If you cancel we reserve the right to ask you to pay a small administration fee, but apart from this, the whole of your money will be returned to you within 30 days of cancellation.
Delivery
Please allow up to 10 working days from us receiving your order, to despatch. Any items which are customised or finished to your requirements we aim to despatch within 15 working days from receipt of your order. Please ensure that if we have requested photographs, these must be included with your order by post. Any photographs will be returned to you with your order. If you have not received all items you ordered, please allow a further few days for them to arrive under separate cover before contacting us.
Returns & Refunds
We at Ernest & Green aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision, and we take care to ensure that your goods are supplied in perfect condition and sufficiently well packed to withstand the postal system. We make every effort to utilise packaging which has a low environmental impact. If however any item you receive is damaged or faulty, please contact us at our workshop within 5 days of receipt, detailing the problem. Please do not return the item to us as this could result in extra unnecessary costs. We will then advise you for return in its original packaging. We cannot unfortunately accept proof of posting as confirmation of delivery. Where you have commissioned a painted head we are unable to accept the return of this item unless it arrives damaged.
Contract Information and Governing Law
A Contract is formed between you and Ernest & Green only when you have received confirmation that your order has been accepted and you are notified of the order number.
For the avoidance of doubt the Contract will be deemed to have been concluded in the United Kingdom and shall be governed by and construed in accordance with English Law and you and Ernest & Green will agree to submit to the non-exclusive jurisdiction of the English Courts.
Copyright
The Ernest and Green logo, all of the textual content, the images of horse heads, the arrangement and selection thereof, and all software and compilations of software, and all other components of or material comprised in or on this website are the copyright of Ernest & Green. All Rights Reserved.
You are permitted to copy and to print all or part of this website for the purpose only of placing an order with Ernest & Green. Any other use or reproduction of this website or any of its components is strictly prohibited without the prior written permission of Ernest & Green.
Disclaimer
Whilst great care has been taken to ensure that the information on this website is accurate, information as to price may be subject to change without notice. Without in any way reducing or affecting you statutory rights, Ernest & Green makes no representations or warranties either that the information in or accessible via this website is accurate, complete or current, nor of any other kind, express or implied, with respect to this website or the products, information, materials or content including, without limitation, warranties of merchantability and/or fitness of any product for a particular purpose.
Except as expressly stated in this website and, except for liability for death or personal injury to the extent only that it is caused by or arises from the negligence of Ernest & Green and to the fullest extent permitted by law, neither Ernest & Green nor any of its partners, employees, affiliates or other representatives will be liable for damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages being consequential damages not within the contemplation of the parties at the time the contract was made, loss of data, income or profit, loss or damage to property and claims of third parties arising out of or in connection with the use of this website or the information, content, materials or products included on this website.
Statutory Rights
You Statutory Rights are unaffected by anything appearing in these terms and conditions.
Website Terms of Use
1. Introduction
The Website Owner, including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
2. Information on the Website
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.
3. Trade Marks
The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.
4. External Links
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.
5. Warranties
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website or the information contained on the website, your or your company's personal information or material and information transmitted over our system.
6. Disclaimer of Liability.
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
7. Use of the Website.
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain ). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.
8. General
8.1 Entire Agreement.
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.
8.2 Alteration
The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version and you shall be responsible for reviewing the current version each time you visit the website.
8.3 Conflict.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section of the website shall prevail in respect of your use of the relevant section of the website.
8.4 Waiver.
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
8.5 Cession.
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
8.6 Severability.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
8.7 Applicable laws.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
8.8 Comments or Questions.
If you have any questions, comments or concerns arising from the website, or how we handle your personal information please contact us.
9. Payment
You agree to supply appropriate payment in advance for the paid services (Instant Shopping Carts) received from Ernest and Green, in accordance with invoices received via email or land/air mail from Ernest and Green You understand that failure to supply such payment in accordance with the instructions contained in the invoice will result in suspension of order. You understand that Ernest and Green at its sole discretion has the right to refuse to reinstate a suspended order regardless of subsequent payment attempts by you. Further, you understand that there may be fees associated with reinstatement of a suspended order.
You understand that invoices for Ernest and Green are sent out either by email, land mail or air mail, and that it is your responsibility to maintain working land or email addresses in your account configuration. You understand that your failure to receive these invoices for any reason does not alleviate your responsibility to keep your account current.
We aim to deliver all of our products as quickly as possible, although timing should never be relied upon as delivery is outside of our responsibility to you as a customer.
